2015-11-11 08:39 AEST by Arthur Barrett - cvsdiag should print the location of the current shell folder redirections, i.e.: the default location and 
the current location:

  SHGetFolderPath(NULL, CSIDL_PERSONAL, NULL, SHGFP_TYPE_CURRENT, szPath))) 
  SHGetFolderPath(NULL, CSIDL_PERSONAL, NULL, SHGFP_TYPE_DEFAULT, szPath))) 


I suggest we get these folders:
CSIDL_COMMON_APPDATA (FOLDERID_ProgramData)
CSIDL_COMMON_STARTMENU (FOLDERID_CommonStartMenu)


Some customers are reporting that the 'icons' are not installed with Suite 2009R2 on Windows 2012.  
i.e.: the shortcuts do not appear in the 'start' menu - this may be caused by wonky folder redirections 
and these diagnostics would help us determine the current location as understood by windows...